Responsible Gaming
Gambling as Entertainment
At Vegas Hero, we believe gambling should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. Casino games are designed with a house edge, meaning the odds always favour the operator in the long term. Only gamble with money you can afford to lose.
Age Verification
Vegas Hero is only for players aged 18 years or older in the United Kingdom, or the applicable legal age in your jurisdiction. You must be of legal age to gamble in your country of residence. We take age verification seriously and reserve the right to request proof of age at any time.
Warning Signs of Problem Gambling
If you recognise any of the following signs in your behaviour, it may be time to seek help:
- Chasing losses by gambling more to recover money you've lost
- Hiding your gambling activity from friends or family
- Spending more time or money on gambling than intended
- Feeling anxious, irritable or restless when trying to stop or reduce gambling
- Using gambling to escape problems or negative feelings
- Borrowing money to fund gambling activities
- Neglecting work, education, or relationships due to gambling
- Lying to others about the amount of time or money spent gambling
- Failed attempts to cut back or stop gambling
Self-Help Tools
Vegas Hero provides the following tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose in a specified timeframe
- Reality Checks: Receive regular reminders about how long you've been playing and how much you've spent
- Self-Exclusion: Temporarily or permanently close your account if you need a break from gambling
To use any of these tools, please contact our customer support team or access them through your account settings.
Support Organisations
If you're struggling with problem gambling, professional help is available. The following organisations offer free, confidential support:
United Kingdom
- GamCare: Free counselling and support for problem gamblers. www.gamcare.org.uk
- GamStop: The National Self-Exclusion Scheme for online gambling in Great Britain. www.gamstop.co.uk
Australia
- Gambling Help Online: Confidential counselling and information about gambling problems. www.gamblinghelponline.org.au
Canada
- Responsible Gambling Council: Resources and support for problem gambling across Canada. www.responsiblegambling.org
United States
- National Council on Problem Gambling: Information and referral services for problem gambling. www.ncpgambling.org
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA): Federal Centre for Health Education providing information and help for gambling addiction.
If You Need Help
If you believe you have a problem with gambling, please reach out to one of the support organisations listed above. They offer free, confidential help and can provide strategies to manage your gambling. There is no shame in seeking support—many people have successfully overcome problem gambling with professional assistance.
Your wellbeing is our priority. Please gamble responsibly.